Pip MacCallum is a trading name of U and I Partnerships Limited, a company registered in England and Wales under registration number 10037512 Our registered address is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ UNITED KINGDOM. Our VAT number is 236 5735 91.



From within the UK:        020 8392 2801   

International:                   +44 (0) 20 8392 2801 


These terms and conditions were last updated on 1st March 2016


1. Introduction

1.1 These terms & conditions set out the terms between you the customer and us, Pip MacCallum, the website owner which set out the basis on which you can visit our website, and order and buy goods through our online delivery service.

1.2 Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.

1.3 You should not use this website if you do not accept with these terms & conditions in full.


2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.


3. Privacy

We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.


4. Our Products- Product Pricing, Title and Responsibility

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

4.2 All prices are displayed inclusive of Value Added Tax (VAT) or other applicable sales tax. Furthermore on the checkout page(s) and all email or paper receipts the VAT or sales tax element will be clearly and separately displayed as part of the total cost of your order.

4.3 We reserve the right to alter all product pricing without notice.

4.4 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped and received by you.

4.5 We are responsible for any loss or damage to any products until you receive them.

4.6 We have made every effort to display as accurately as possible the colours of our products that appear on Pip MacCallum. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate and reflect the actual colour of the products.


5. Your Order

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.


6. Shipping and Customs Duty

6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

6.4 If you are placing an order from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.


7. Cancellation Rights, Returns and Refunds

7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – which replace the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 days of receiving your order.

If you have not contacted us within 14 days of receipt we are entitled to refuse your request for a refund.

7.2 As stated above notification of cancellation must be in writing via email. We will acknowledge receipt of your cancellation request. Please note - a telephone call is not a valid cancellation.

7.3 No right of cancellation, refund or return exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 No right of cancellation exists for personalised goods including ‘Made-to-Order’ products or shoes that have personalised embossing.

7.5 Please observe the following procedure for all returns to us:

  1. Please email customerservices@pipmaccallum.com within 14 days of receiving your order to inform us of your intent to return any items. 
  2. Our service team will provide you with instructions for making your return and will issue you with a return code. This code will be required to be written on all documentation when returning the item.
  3. Repackage the product in its original packaging, including the shoe dust bag, brand ribbon, tissue paper, shoe care card, silver sixpence/U&I card and any other packaging that came with the product. Unfortunately we are unable to issue a refund where the product is in an incomplete state.
  4. Upon receipt of the goods, we will issue a refund. Refunds to your payment card can take up to 14 days from the time of processing depending on your card issuer.

7.6 Unless the product purchased is stated by us on our website as qualifying for free returns you are responsible for paying any postage or shipping costs incurred when returning the product.

7.7 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.8 If you are returning your product because it is defective, please state the defect or defects.

7.9 As we consider the packaging part of the product, if the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

7.10 Pip MacCallum will not accept returns for any items that have been worn, used or exposed to damaging elements. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any packing is disposed of.

All shoes should be tried on a carpeted surface and kept in the shoe box until you are certain you are keeping them.

7.11 Where you bear the cost of any returns we will make this information clearly available to you before your purchase – in the event that such information is not provided by us, we will bear the cost of any returns.

7.12 We will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.13 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection may be passed on to you.

7.14 Subject to the above, we will refund the purchase price of a returned product within (i)14 days after the day we receive back from you the goods supllied; or (ii)14 days of receiving written notification of your intention to return the product. Where we have not actually received the returned item we will need proof of actual postage prior to issuing a refund; or (iii) if no goods were supplied, 14 days after the day we are informed of your cancellation.

7.15 We will refund the cost of postage incurred returning a product, if it was incorrectly sent by us.


8. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days. Please email customerservice@pipmaccallum.com


9. Faulty Products

Where you experience a fault with a product it can be returned to us subject to our returns policy above.


10. Events Outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.


11. Licence

11.1 We grant you a licence to access the content, information and services contained within our website for personal use only.

11.2 This licence allows you to download and cache (using your browser) individual pages from our website.

11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

11.8 We do not warrant that the website, the website content and any function of the website will be uninterrupted or error-free, or that the website of the service that makes it available are free of viruses or other harmful components.


12. Copyright

12.1 All content, including product designs, databases, graphics, buttons, icons, logos, layouts and look and feel are our copyright, unless expressly acknowledged as otherwise.

12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.


13. User Generated Content

13.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.

13.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.

13.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.

13.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

13.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.

13.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.

13.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.


14. Limitations and Exclusions of Liability

14.1 You agree that we shall not be liable for: (a) any business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded: any indirect, consequential or special losses or damage; any other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded; any use of the website, including all losses relating to the loss or corruption of data, databases, systems, software or hardware; or any use of or reliance upon the website, content or any information, material, software, products, services and related graphics obtained through the website, in all cases even if we have been forewarned of the possibility of such loss or damage.

14.2 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.

14.3 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

14.4 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.


15. Indemnity

By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.


16. Variation

We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.


17. Assignment

We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.


18. Severability

The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.


19. Waiver

Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.


20. Third Parties

These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.


21. Entire Terms & Conditions

These terms & conditions, along with the Privacy Policy, set out the entire agreement and understanding between you and us.


22. Your Statutory Rights

Where acting as a consumer your statutory rights are unaffected.


23. Jurisdiction

These terms & conditions shall be interpreted, construed and enforced in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.


Pip MacCallum – All rights reserved